Having quick access to emergency contacts and knowing how to handle various urgent situations is crucial when living in Mexico City. This comprehensive guide provides all the essential emergency information you need to stay safe and get help when necessary.

Universal Emergency Number

911 Emergency Services

The primary emergency number in Mexico City is 911, which connects you to:

• Police services
• Ambulance services
• Fire department
• Emergency medical services
• Natural disaster response
• Search and rescue

Important Notes:

• Operators may not speak English
• Keep your location details ready
• Stay calm and speak clearly
• Have a Spanish-speaking contact on speed dial
• Download the 911 CDMX app for GPS tracking

Embassy and Consular Services

United States Embassy

• Location: Paseo de la Reforma 305, Cuauhtémoc
• Emergency Phone: +52 55 5080 2000
• Email: ACSMexicoCity@state.gov
• Services:
  • Lost passport assistance
  • Victim support
  • Legal emergency guidance
  • Medical emergency support
  • Crisis coordination
  • Death assistance

British Embassy

• Location: Río Lerma 71, Cuauhtémoc
• Emergency Phone: +52 55 1670 3200
• Services:
  • Emergency travel documents
  • Consular assistance
  • Legal support
  • Medical emergency help
  • Crisis response
  • Family emergency support

Canadian Embassy

• Location: Schiller 529, Polanco
• Emergency Phone: +52 55 5724 7900
• Services:
  • Emergency consular assistance
  • Travel document services
  • Medical emergency support
  • Legal emergency guidance
  • Crisis management
  • Family assistance

Medical Emergency Services

Public Hospitals

Cruz Roja Mexicana (Mexican Red Cross)

• Emergency Number: 065
• Multiple locations throughout the city
• 24/7 emergency services
• Ambulance services
• First response treatment
• Trauma care

Private Hospitals with Emergency Services

ABC Medical Center

• Santa Fe Location: +52 55 1103 1600
• Observatorio Location: +52 55 5230 8000
• Services:
  • 24/7 emergency room
  • English-speaking staff
  • International insurance acceptance
  • Specialized trauma units
  • Helicopter transport
  • Intensive care facilities

Médica Sur

• Emergency Number: +52 55 5424 7200
• Location: Puente de Piedra 150, Toriello Guerra
• Services:
  • 24/7 emergency department
  • Bilingual medical staff
  • International patient services
  • Critical care units
  • Trauma center
  • Laboratory services

Police Services

Tourist Police

• Emergency Number: +52 55 5250 8221
• English-speaking officers
• Tourist area patrols
• Emergency assistance
• Safety information
• Lost item reports

Federal Police

• Emergency Number: 088
• Services:
  • Major crime response
  • Highway patrol
  • Criminal investigations
  • Emergency coordination
  • Public safety
  • Traffic accidents

Fire Department

Bomberos (Fire Department)

• Emergency Number: 068
• Services:
  • Fire response
  • Rescue operations
  • Hazardous materials
  • Natural disaster response
  • Emergency evacuation
  • Technical rescue

Natural Disaster Resources

Civil Protection

• Emergency Number: +52 55 5683 2222
• Services:
  • Earthquake response
  • Flood management
  • Emergency evacuations
  • Public safety alerts
  • Disaster coordination
  • Emergency shelters

Seismic Alert System

• Download the SASMEX app
• Public loudspeaker system
• Early warning notifications
• Evacuation guidance
• Safety instructions
• Emergency updates

Utility Emergencies

Water Services (SACMEX)

• Emergency Number: +52 55 5654 3210
• Services:
  • Water main breaks
  • Service interruptions
  • Quality issues
  • Emergency repairs
  • Flood response
  • Infrastructure problems

Electricity (CFE)

• Emergency Number: 071
• Services:
  • Power outages
  • Electrical emergencies
  • Service restoration
  • Infrastructure damage
  • Safety hazards
  • Billing emergencies

Gas Emergencies

• Natural Gas: 089
• Services:
  • Gas leaks
  • Emergency shutoff
  • Repair services
  • Safety inspections
  • Emergency response
  • Technical support

Transportation Emergency Services

Airport Emergency Services

• Benito Juárez International: +52 55 2482 2424
• Services:
  • Medical emergencies
  • Security issues
  • Lost baggage
  • Flight problems
  • Customs assistance
  • Immigration issues

Metro System Emergency

• Emergency Number: +52 55 5627 4950
• Services:
  • Security issues
  • Medical emergencies
  • Lost items
  • Service disruptions
  • Accident response
  • Passenger assistance

Important Tips for Emergencies

Language Preparation

Keep These Ready:

1. Basic Spanish emergency phrases
2. Your address in Spanish
3. Medical conditions in Spanish
4. Blood type information
5. Insurance details
6. Emergency contacts list

Documentation

Important Documents to Have:

• Passport copies
• Insurance cards
• Embassy registration
• Medical records
• Prescription information
• Local contact numbers

Emergency Kit Essentials

Home Emergency Kit:

• First aid supplies
• Flashlights and batteries
• Emergency water
• Non-perishable food
• Important documents
• Battery-powered radio

Digital Resources

Emergency Apps

Essential Applications:

• 911 CDMX (Official emergency app)
• Red Cross Mexico
• SASMEX (Earthquake alerts)
• Civil Protection alerts
• Embassy apps
• Local weather alerts

Online Resources

Helpful Websites:

• Government emergency portal
• Civil Protection updates
• Weather service alerts
• Traffic emergency information
• Hospital networks
• Embassy updates

Emergency Phrases in Spanish

Medical Emergencies

• “Necesito una ambulancia” (I need an ambulance)
• “Es una emergencia” (It’s an emergency)
• “Necesito un doctor” (I need a doctor)
• “Tengo un dolor…” (I have pain in…)
• “Soy alérgico a…” (I’m allergic to…)
• “No hablo español” (I don’t speak Spanish)

Conclusion

Being prepared for emergencies in Mexico City requires having the right information readily available and knowing how to access help quickly. Save these numbers in your phone, keep important documents organized, and familiarize yourself with basic emergency Spanish phrases. While the city is generally safe, being prepared for any situation will help you handle emergencies calmly and effectively.

Remember to:

• Program emergency numbers into your phone
• Keep embassy contact information readily available
• Have a Spanish-speaking emergency contact
• Know your local police station and hospital
• Maintain copies of important documents
• Keep emergency supplies at home

Stay safe by being prepared, but don’t let safety concerns prevent you from enjoying all that Mexico City has to offer.